Terms and conditions

Organizations and private individuals can order, as a guest or with an account.

You do not need an account to order. When you order and when you apply for a business account, you must provide correct and complete information. We may reject an application for a business account without stating a reason, and we may block an account if information turns out to be incorrect or if the RUO policy is violated. You are responsible for the use of your login credentials.

All products are for in vitro laboratory research use only. They are not medicinal products and must not be administered to humans or animals. You must not sell or supply the products to private individuals. The RUO policy forms part of these terms and conditions.

All offers on the website are non-binding. The agreement is concluded as soon as we have confirmed the order by email. Obvious errors in price or description are not binding on us. We may refuse an order or ask for additional information about the research.

Prices are in euros and are shown on the website including VAT, unless stated otherwise. Shipping costs are shown in the cart. Payment is made in advance using the payment methods offered at checkout. For delivery to a customer in another EU country with a valid VAT number, the reverse charge applies.

We deliver to the shipping address given with the order. Stated delivery times are indicative. Risk passes at the moment of delivery. Ownership passes as soon as the full amount has been paid. See also Shipping and returns.

Inspect the shipment on receipt. Report visible defects, missing products, or incorrect products within 48 hours by email, stating the order number and including photos. If a report is justified, we will supply a replacement product or credit the amount. Products cannot be returned unless we have agreed this with you in writing.

The products meet the specifications on the certificate of analysis (COA) for the batch concerned. The certificate describes the batch at the time of analysis. After delivery, you are responsible for storage in accordance with the instructions on the label.

Our liability is limited to the invoice amount of the order to which the liability relates. We are not liable for indirect damage, such as lost profits or failed experiments, nor for damage resulting from use in breach of Article 3. These limitations do not apply in the event of intent or deliberate recklessness on our part.

In the event of force majeure, we may suspend delivery. If the force majeure lasts longer than thirty days, either party may terminate the agreement without being liable for damages. We will refund amounts already paid for products that have not been delivered.

We process personal data in accordance with our privacy policy.

The agreement is governed by Romanian law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded. Disputes will be submitted to the competent court in Romania, in the jurisdiction in which PulseChem SRL is established.