Shipping and returns
Rates, delivery times, packaging, and what to do if a shipment is damaged or incorrect.
This English version is provided for convenience. In case of any difference, the Dutch version prevails.
Shipping times
We ship from Europe. Delivery takes 1–3 working days within Europe. Orders that have been received and paid before 3 p.m. Central European time on a working day ship the same day. Orders placed after that time, on weekends, or on public holidays ship on the next working day. If you pay by bank transfer, we ship as soon as the amount has been received.
Rates and delivery times
| Destination | Rate | Delivery time |
|---|---|---|
| Netherlands | €6.95, free from €100 | 1–3 working days |
| Belgium and Germany | €8.45 | 1–3 working days |
| Other EU countries | €14.95 | 1–3 working days |
Rates include VAT. Delivery times are an indication. Every shipment is tracked; you will receive the tracking number by email.
Packaging
The vials are packed in insulated packaging with protective material. In warm weather or when transit takes longer, we add a cold pack. We deliver to the shipping address given with the order.
Damaged or incorrect delivery
Inspect the shipment on receipt. If a vial is damaged, something is missing, or the wrong product was delivered, report it within 48 hours to [email protected], with the order number and photos of the packaging and the product. Keep the packaging. We will send a replacement product free of charge or credit the amount.
Returns
We do not accept returns of laboratory materials. After delivery, we can no longer establish how a product has been stored, which means we cannot resell a returned vial. This also applies to unopened products.
Outside the EU
We currently ship only within the European Union.