Privacy policy
Which personal data we process, why, for how long, and what rights you have.
This English version is provided for convenience. In case of any difference, the Dutch version prevails.
PulseChem SRL, trading as PulseChem, is responsible for the processing of personal data as described in this policy. Contact: [email protected], București, Romania.
What data we process
| When | Data | Purpose and legal basis |
|---|---|---|
| Business account application | Name, business email address, phone number, name, address, and country of the organization, company registration or tax number, VAT number (if the organization has one), description of the research | Reviewing the application for a business account. Legal basis: legitimate interest and taking steps prior to entering into a contract. |
| Order | Billing and delivery address, products ordered, payment status, the declarations you make at checkout (that the order is for research, that you are 18 or older and that you accept the policy on liability and research use) | Fulfilling and invoicing the order. Legal basis: performance of the contract and legal obligation. |
| Contact form | Name, email address, organization, your message | Answering your question. Legal basis: legitimate interest. |
| Chat on the website | Your messages, pictures you send, your email address, the order number you give, the language you chose and the page on which you opened the chat | Answering your question. Legal basis: legitimate interest. |
| Sign-up for the launch email | Email address, language, the time and the text of your consent, the time of confirmation, a hashed code of your IP address | Sending you one email as soon as the web shop goes live. Legal basis: your consent. |
| Collaboration request | First name, last name, email address, phone number, the platforms on which you are known with the number of followers, and your links or handles there | Reviewing and answering your request. Legal basis: legitimate interest and taking steps prior to entering into a contract. |
| Invite friends | Your invitation link and code; for an order through your link or code: that you are the person who invited, and how the code was passed on; your credit in a ledger; your notifications in the account | Keeping track of and applying the credit. Legal basis: performance of the contract, and legitimate interest for the check against inviting yourself. |
| Visiting the website | Technical data such as IP address and browser type; with consent, also analytics data | Operating and securing the website. Analytics and marketing only with your consent. |
VAT number check
When you apply, we send the VAT number to VIES, the European Commission’s VAT register. VIES returns whether the number is valid and, if the register provides them, the name and address under which the number is registered. We store this result with the account.
The chat on the website
If you ask a question in the chat on the website, we store the conversation: your messages, pictures you send, your email address, the order number you give, the language you chose and the page on which you opened the chat. We use this data only to answer your question. If you are no longer on the website when the answer arrives, we send it to that email address. The legal basis is our legitimate interest in handling customer questions.
Some of the answers come from an automated assistant that runs on our own systems; a staff member can always take over the conversation. To show you your conversation again on the same device, your browser stores a random identifier of the conversation (see the cookie policy). We do not store your IP address with the conversation. To prevent abuse, we count the number of messages per connection for one hour, using a hashed code of the IP address.
Invite friends
With an account, you get your own invitation link with a code. If someone orders through your link or with your code, we store with that order that you are the person who invited, which code was used and how it was passed on (through the link or entered at checkout). To prevent people from inviting themselves, we compare the account, email address, phone number and address of that order with those of the person who invited. Your credit is kept in a ledger: for each line the amount, the type of entry (earned, used, reversed, expired or correction), the order it belongs to and the time. You can see the ledger and your notifications in your account. We set the cookie with the code from an invitation link only with your consent for marketing (see the cookie policy).
If you reach the set number of paid orders through your link in one calendar month, we ask you in your account whether you would like to collaborate. Only if you agree do we create a collaboration request with your name, email address, phone number, the channels you provide and the number of orders. The legal basis for this is your consent.
Signing up for the launch email
If you sign up for an email as soon as the web shop goes live, we store your email address, the language of the sign-up, the time and the text of your consent, the time of confirmation and a hashed code of your IP address, to prevent abuse. The legal basis is your consent. We first send an email to confirm your sign-up. We use your address only for that confirmation and for the launch email. Every email has a link to unsubscribe; unsubscribing withdraws your consent and deletes your address immediately.
Who we share data with
- The carrier, to deliver your order.
- The payment service provider, to process the payment.
- The hosting provider and the providers of email and accounting software, who process data on our behalf.
We do not sell data to third parties. We have a data processing agreement with each processor.
Retention periods
- Invoices and order data: seven years, because of the statutory tax retention obligation.
- Account data: for as long as the account exists and up to two years after the last order.
- Rejected applications: six months.
- Messages sent through the contact form: one year.
- Chat conversations, with the pictures: 12 months after the last contact.
- Sign-ups for the launch email: seven days if not confirmed; if confirmed, until the launch email has been sent.
Your rights
You may access your data and have it corrected or deleted, and you may object to processing or request the transfer of your data. Send your request to [email protected]. We will respond within one month. If you disagree with our response, you can file a complaint with the Romanian supervisory authority, the Autoritatea Națională de Supraveghere a Prelucrării Datelor cu Caracter Personal (ANSPDCP, dataprotection.ro).
Security
The website uses an encrypted connection. Access to customer data is restricted to staff who need that data for their work.
Cookies
The cookie policy explains which cookies we set and how to change your choice.